You've Come To the Right Place

At Work Ignited, our mission is simple:

To ignite your passion, ignite your team, and ignite your workplace!

With decades of personal experience as leaders, coaches, and organizational development professionals, we know first-hand, the challenges that organizations face including hiring and promoting the right people, building accountability, developing talent, and encouraging collaborative teams.

Whether you're looking for strategic input, dynamic facilitation, or just the best tools to "do-it-yourself", you've come to the right place.

Meet our Team

Amy Pearl

Hi! I love creating strategic solutions and simple tools to help people ignite their passions, their teams, and their workplaces. I've spent the last 3 decades helping companies achieve their goals, first as a corporate gal at M&T Bank and then, serving people like you. I'm a no-nonsense yet fun-loving coach and facilitator who loves to drink bourbon and play golf. I'd love to meet you!

Stephanie Phibbs

Stephanie is the Project Maven of the Work Ignited Team. Stephanie and her collaborative team are in the top 2% of Everything DiSC Authorized Partners world-wide and they are Master Trainers for the WorkPlace Big Five Profile. They design custom surveys and 360° feedback assessments for Fortune
50 and Great Place to Work Top 10 organizations.

Meet Stephanie

Kris Coleman

Hello! We might have already spoken, since I'm typically the person you speak with when you call our office. It's my job to make sure our clients get the best service possible. I've had experience working in all kinds of places including an animal hospital and brewery in Buffalo, a private high school in New York City, Sugarbush Resort in Vermont, and Denali Park Resorts in Alaska. I can't wait to get to know more about your organization.

Contact Us

Work Ignited

716-276-8005

8304 Main Street

Williamsville, New York 14221

We'd love to hear from you!

© 2024 Work Ignited LLC

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Get Help DiSC Profiles

Where do I get help with DiSC?

October 27, 20253 min read

Where Do I Get Help with DiSC?

Quick Answer:
You’re not on your own. Support for Everything DiSC comes in multiple layers: 24/7 technical support, our regularly-updated blog page, peer community in the Work Ignited Facebook group, live events like our Office Hours and annual DiSC-a-Palooza event, and direct access to me at [email protected] when you need strategic help.

Whether you are a regular DiSC facilitator or a casual user, I know that sometimes you need technical support, someone to brainstorm ideas, help for a tricky debrief, or just a partner in crime. With so many new things happening in the Everything DiSC world, I know it can be overwhelming. I never want any faciitator to feel alone.  That's why your Work Ignited team is just a few steps away!

Support Layer #1 – 24×7 Technical Assistance:
Running into unexpected problems on Catalyst or EPIC? This is the first stop for both administrators and your learners facing systems challenges. 

  • Email: [email protected]

  • Americas: +1 763-762-9025

  • EMEA: +44 186 552 1556

  • Asia/Australia: +61 7 3703 1694

Support Layer #2 – Everything DiSC Catalyst Practitioner Experience
This is the go-to spot for facilitation materials for Everything DiSC Workplace, Agile EQ, Management, and the five Worksmart Modules. It's a searchable library of downloadable scripts, PowerPoints, videos, handouts, case studies, updated research, and more. Plus, you'll find an interactive community of other assessment lovers just like you. Need access? Click here to purchase a one year subscription.

Support Layer #3 – Our DiSC Support Site
Visit our DiSC Support page for how-to videos for the Catalyst Administrative Platform, Catalyst Practitioner Experience, Worksmart Modules, and other new features. Over the next several months, we'll also be building a library of articles for commonly asked questions.  Support Layer #4 – Work Ignited Facebook Community:
Join our private FB group to ask peers questions like: “What do you use for hybrid DiSC sessions?” or “How do you keep DiSC alive after your workshops?”  You'll also find resources for DiSC and other programs in the Guides section.

Support Layer #5 – Events & Workshops:
Attend our Office Hours and annual DiSC-a-Palooza event to stay in the know.  These are your chance to learn new things, uncover what's working now, to hear what your peers are doing, and to get re-energized for the future.  You'll also find webinars hosted by Wiley's research team on our Upcoming Events page.

Support Layer #6 – Contact Amy:
Know that our team is just a few steps away, especially for deeper strategic issues (e.g., you need to integrate DiSC with your onboarding plan, tie it to performance reviews). Just schedule a chat or demo or send me an email at [email protected]. I’ll help you map the tools, build the timeline, and connect it to business outcomes.

FAQs:

  • Q: When should I call the technical line vs. contacting you?
    A: You can always contact me, but sometimes you are in a hurry. The other support layers listed above put the answers right at your fingertips immediately.

  • Q: How often should we check the Catalyst Practitioner Experience or Work Ignited blog posts?
    A: At least once per month. New ideas and modules are typically released quarterly. So, bookmark my DiSC Support and Blog pages and visit them frequently.

  • Q: I hardly use Facebook. Why should I join the Work Ignited Facebook group?
    A: I know Facebook can be nothing but ads and controversy these days, but our group is full of insight and fun. Periodically check it out for new ideas, resources, facilitation hacks, and inspiration.

  • Q: I'm just getting started. Where should I begin?
    A: If you’re new to Everything DiSC or Catalyst schedule a call or demo with me. I'll get you up and running this week!

Help is just a few clicks away!


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Amy A. Pearl

Amy Pearl is Work Ignited's Chief Optimizer, bringing strategic solutions and simple tools to your workplace.

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