Where Do I Get Help with DiSC?

Quick Answer:
You’re not on your own. Support for Everything DiSC comes in multiple layers: 24/7 technical support, our regularly-updated blog page, peer community in the Work Ignited Facebook group, live events like our Office Hours and annual DiSC-a-Palooza event, and direct access to me at [email protected] when you need strategic help.

Whether you are a regular DiSC facilitator or a casual user, I know that sometimes you need technical support, someone to brainstorm ideas, help for a tricky debrief, or just a partner in crime. With so many new things happening in the Everything DiSC world, I know it can be overwhelming. I never want any faciitator to feel alone.  That's why your Work Ignited team is just a few steps away!

Support Layer #1 – 24×7 Technical Assistance:
Running into unexpected problems on Catalyst or EPIC? This is the first stop for both administrators and your learners facing systems challenges. 

• Email: [email protected]

• Americas: +1 763-762-9025

• EMEA: +44 186 552 1556

• Asia/Australia: +61 7 3703 1694

Support Layer #2 – Everything DiSC Catalyst Practitioner Experience
This is the go-to spot for facilitation materials for Everything DiSC Workplace, Agile EQ, Management, and the five Worksmart Modules. It's a searchable library of downloadable scripts, PowerPoints, videos, handouts, case studies, updated research, and more. Plus, you'll find an interactive community of other assessment lovers just like you. Need access? Click here to purchase a one year subscription.

Support Layer #3 – Our DiSC Support Site
Visit our DiSC Support page for how-to videos for the Catalyst Administrative Platform, Catalyst Practitioner Experience, Worksmart Modules, and other new features. Over the next several months, we'll also be building a library of articles for commonly asked questions.  Support Layer #4 – Work Ignited Facebook Community:
Join our private FB group to ask peers questions like: “What do you use for hybrid DiSC sessions?” or “How do you keep DiSC alive after your workshops?”  You'll also find resources for DiSC and other programs in the Guides section.

Support Layer #5 – Events & Workshops:
Attend our Office Hours and annual DiSC-a-Palooza event to stay in the know.  These are your chance to learn new things, uncover what's working now, to hear what your peers are doing, and to get re-energized for the future.  You'll also find webinars hosted by Wiley's research team on our Upcoming Events page.

Support Layer #6 – Contact Amy:
Know that our team is just a few steps away, especially for deeper strategic issues (e.g., you need to integrate DiSC with your onboarding plan, tie it to performance reviews). Just schedule a chat or demo or send me an email at [email protected]. I’ll help you map the tools, build the timeline, and connect it to business outcomes.

FAQs:

• Q: When should I call the technical line vs. contacting you?
  A: You can always contact me, but sometimes you are in a hurry. The other support layers listed above put the answers right at your fingertips immediately.

• Q: How often should we check the Catalyst Practitioner Experience or Work Ignited blog posts?
  A: At least once per month. New ideas and modules are typically released quarterly. So, bookmark my DiSC Support and Blog pages and visit them frequently.

• Q: I hardly use Facebook. Why should I join the Work Ignited Facebook group?
  A: I know Facebook can be nothing but ads and controversy these days, but our group is full of insight and fun. Periodically check it out for new ideas, resources, facilitation hacks, and inspiration.

• Q: I'm just getting started. Where should I begin?
  A: If you’re new to Everything DiSC or Catalyst schedule a call or demo with me. I'll get you up and running this week!

Help is just a few clicks away!